Frequently Asked Questions
Everything you need to know about shopping with bigbanana
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days.
What is your return and exchange policy?
We offer a 15-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our size chart for the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.